We are committed to providing a high-quality service. If something goes wrong, we want to hear about it.
1. How to Complain
Email us at info@jamespropertyclub.io with the subject line "Complaint" and provide as much detail as possible.
2. What Happens Next?
- We will acknowledge your complaint within 3 working days.
- We will investigate and aim to respond fully within 10 working days.
3. Redress Scheme
If you are not satisfied, you may escalate your complaint to:
The Property Redress Scheme (PRS)
Website: www.theprs.co.uk
Membership No: PRS042965